Refund and Returns Policy

Return Window

Most watches purchased from Classic Time Watches can be returned within 14 days of delivery. Some references, particularly limited editions, special collaborations, and select luxury pieces, may carry a shorter window or be marked as final sale. The specific return terms for each watch are noted on its individual product page at the time of purchase.

Eligibility for a Return

To be eligible for a return, your watch must meet the following conditions:

• Unworn, with no visible scratches, marks, or signs of wear on the case, crystal, or bracelet
• Returned in its original packaging, including the branded box, instruction booklet, and authenticity card or warranty documentation
• Any protective stickers or tags that shipped with the watch left intact and unremoved
• Accompanied by proof of purchase, such as your order number or confirmation email

Watches that show signs of wear, are missing original packaging or documentation, or have had links removed or straps altered may be denied a refund or subject to a restocking fee.

Non-Returnable Items

The following items generally cannot be returned unless they arrive damaged or defective:

• Watches explicitly marked as final sale on the product page
• Personalized or engraved watches
• Watches purchased through a custom or special order request
• Gift cards

How to Start a Return

Contact our team before sending anything back so we can confirm eligibility and provide return instructions. Reach us by phone at +1 (413) 230-1447 or by email at sales@classictimewatches.com with your order number and the reason for the return. Once approved, we will provide instructions for securely packaging and shipping the watch back to us.

Damaged or Defective Items

If your watch arrives damaged or with a manufacturing defect, this is handled differently from a standard change-of-mind return. Photograph the packaging and item exactly as received and contact us within 48 hours of delivery. Since every order ships fully insured, we will coordinate a replacement, repair, or full refund at no additional cost to you while the insurance claim is processed on our end.

Refunds

Once your returned watch is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, typically within 30 to 40 business days, though your bank or card issuer may take additional time to post the funds to your account. Original shipping charges are non-refundable unless the return is the result of our error or a damaged or defective item.

Exchanges

If you’d like a different size, dial color, or reference rather than a refund, contact our team to arrange an exchange. In most cases, we recommend returning the original item for a refund and placing a new order, which is typically the fastest way to secure the watch you actually want before it sells out.

Warranty Claims vs. Returns

This policy covers returns and refunds for a change of mind or a shipping-related issue. It does not apply to manufacturer warranty claims for mechanical or movement issues that arise after normal use. Every watch we sell includes its applicable manufacturer warranty; contact us and we will help direct you to the appropriate service process.