Contact Classic Time Watches

Questions about an order, choosing between a field watch and a dress watch, or checking warranty coverage? The fastest way to get answers is to contact Classic Time Watches directly. Our team is made up of watch enthusiasts who are happy to help first-time buyers and long-time collectors alike.

Call or Email Our Team

We respond to calls and emails during standard US business hours. If you reach us outside those hours, we will follow up as soon as we are back online, usually within one business day.

What We Can Help With

  • Order status and shipping updates (every order ships insured, with a signature required on delivery)
  • Sizing and bracelet adjustments
  • Movement, material and water resistance details
  • Warranty questions and claims
  • Availability and configurations on luxury references before you order

You may also find a quick answer in our watch FAQ or our refund and returns policy. Looking for a watch that is not listed online? Request it here.

Before You Contact Us

A few details help us answer faster. For an existing order, have your order number or confirmation email ready. For a product question, include the watch name or reference number. For a warranty claim, keep your warranty card and proof of purchase to hand. If a watch arrives damaged, photograph the packaging and the watch exactly as received and contact us within 48 hours so we can start the claim right away.

Our FAQ covers shipping times, insurance, authenticity and sizing in more detail.

Send Us a Message

Prefer to write it out? Use the form below. Include your order number if your message is about an existing purchase so we can look into it right away.

Contact Form Demo

Explore While You Wait

While you wait to hear back, browse our field watches, dress watches, everyday classics and luxury watches, or head back to the Classic Time Watches homepage.